Shipping policy

Because each BASCULE furnishing is handcrafted and often made to order, your order will ship once production is complete. Typical lead times range between 3-8 weeks depending on complexity, material availability, and current queue. Lead times may be longer than 8 weeks for large or highly customized projects.

We work with trusted carriers for freight and white-glove delivery. For large or fragile pieces, we may partner with specialized transport companies.

Shipping costs are calculated at checkout (or can be estimated in your quote) based on weight, dimensions, destination, and delivery method (e.g. curbside, threshold, room-of-choice).

For select projects, we offer personal white-glove delivery within a limited radius. Please inquire for your area when ordering.

Once shipped, you will receive tracking information and periodic delivery updates.

BASCULE is not responsible for delays caused by carrier issues (weather, customs, etc.), but if a delivery is delayed excessively, we will work with you to resolve it.

Damage in transit must be reported to us within 48 hours of delivery. Take photos of any damage and contact us immediately so we can file a claim and arrange repair or replacement.

If you provide an incorrect shipping address and the carrier returns the package, you will be responsible for additional shipping costs to re-ship.